Information for Professionals

COVID-19 – Information and Support Documents

COVID-19 vaccination information leaflet in easy read, please click here.

For more information for Support on Modern Slavery Victims affected by Coronavirus, please click here.

COVID-19 safeguarding-adults FAQs Final – The LGA and ADASS have produced an FAQ’s for Adult Safeguarding during Covid-19. These FAQs are grouped under three headings: overarching issues; issues for Safeguarding Adults Boards (SABs); and safeguarding issues regarding specific areas of abuse or neglect. It is aimed at a wide range of people involved in safeguarding adults including local government officers and members as well as partners of SABs.

SCIE (Social Care Institute of Excellence) – Training, consultancy services, and free resources to help safeguarding boards, care providers, housing providers, local authorities, the NHS (including clinical commissioning groups) or police to safeguard adults at risk of abuse or neglect. During the Covid-19 crisis, it is particularly important to safeguard adults with care and support needs, and so this website features additional resources giving helpful advice on how to remain vigilant and support others. Click Here to view: – SCIE – Safeguarding Adults.

Please click on the link to view a safeguarding video for delivery drivers during Covid-19, which was produced by Reading council – Youtube

Guidance and information for people under the age of 25 who are providing care for someone during the coronavirus (COVID-19) outbreak – This guidance is for anyone under 25 who cares for a family member who cannot cope without their support. This may be because they have a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction.


SCIE have released guidance on ‘day care re-opening and safe delivery’ on behalf of DHSC. As the restrictions of lockdown are eased, this guide aims to support day care managers, social workers, commissioners and providers, to restart or continue activities. It is focused on community-based day services, day centres (with and without personal care), including specialised day centre environments, and those with outdoor spaces.   (The guide does not cover use of public indoor spaces and facilities such as sports centres and cafes. It does not include online/virtual day care provision).The guide will also be relevant for people who have a direct payment from their local authority to purchase services, their carers and families, helping to make clear what to expect from services and the local authority. Click here to view.

Voluntary & Community Sector Organisations on the Isle of Wight during the Covid-19 Pandemic

Isle of Wight Safeguarding Adult Board Terms of Reference

Making a Safeguarding Referral


Raising a safeguarding concern:-

When somebody raises a concern about an adult who is believed to have care and support needs and is at risk of or experiencing abuse or neglect (including self-neglect).
Anybody can raise a safeguarding concern by contacting 01983 814980.

Who completes this form?

This form is for use by professionals from any agency to raise a safeguarding concern to Adult Social Care about an adult (age over 18) who is believed to have care and support needs and is at risk of abuse or neglect (including self-neglect).

It seems quite a long form – why?

A worker within the Adult Safeguarding Team will use the information in this form to begin to inform a decision as to whether a safeguarding adult’s enquiry is required, and if so, what will happen next, so the information you provide will be crucial to ensuring the right decision is made.

I don’t have all the information – what do I do?

Don’t delay sending in the concern.  We can plan together how key information is to be obtained.  Just note that you ’don’t know’ on the relevant section of the form.

Where can I discuss concerns before making a formal referral if I am unsure whether to refer?

The Adult Safeguarding Team Adults team provide a duty advice service on 01983 814980 in office hours.

What about immediate safety?

The Adult Safeguarding Team aims to respond to concerns as quickly as is required. Please note:this is not an emergency service.
You are asked to consider the immediate safety of the referred person in the form. If you assess that the person is at risk of immediate harm, you need to also alert appropriate emergency or other services to address that risk.

What do I do if the concern arises out of office hours?

If you need support from Adult Social Care to manage an immediate risk please phone the Out of Hours team on 01983 821105.  Otherwise please refer safeguarding concerns in the usual way to

Thresholds Chart – Hampshire and Isle of Wight

If you need to make a referral for a child, please refer to the new Thresholds chart from the Hampshire and Isle of Wight Safeguarding Childrens Partnership (July 2019). This chart includes links to the Inter-agency Referral Form, family information sites, and also contains the contact numbers for both professionals and members of the public to ring.

Hamphire and Isle of Wight Thresholds Chart

Adult Safeguarding Quick Guide

Adult Social Care Safeguarding Process

4LSAB Multi-Agency Fire Safety Framework and Video

The 4LSAB Multi-Agency Fire Safety Framework officially launched on Monday, 17 May 2021.

A short video to accompany the launch can be found here:

4LSAB Fire Safety Development Group – Case Referral Form

Hampshire and Isle of Wight Fire and Rescue Emollients Safety 2021

Both paraffin and non-paraffin emollients can act as an accelerate when absorbed into clothing and exposed to naked flames or other heat sources so it’s vital to stay aware of the risks and take precautions. This short briefing published by Hampshire & Isle of Wight Fire and Rescue contains important information on emollient safety – please ensure this information is available to your teams.

4LSAB Safeguarding Concern Guidance 2020

The 4 Safeguarding Adults Boards in Isle of Wight, Hampshire, Portsmouth & Southampton have developed guidance and accompanying protocols to assist practitioners in the statutory, private and voluntary sectors in making informed decisions about what to report as an adult safeguarding concern.

This new Safeguarding Concerns Guidance and accompanying protocols are not replacing professional judgement,  but will act more as a benchmark to assess concerns and help determine which concerns meet the criteria required for a safeguarding concern. This guidance will replace the Isle of Wight Decision Support Guidance launched in 2018, however much of the guidance is the same and has been updated to fit a 4LSAB audience and to reflect the principles in the recent Local Government Association guidance published in October 2020.

4LSAB Safeguarding Concerns Guidance:

4LSAB Safeguarding Concerns Guidance (Oct 2020)

4LSAB Multi-Agency Protocol for Pressure Ulcers and Adult Safeguarding (Oct 2020)

4LSAB Multi-Agency Protocol for Falls and Adult Safeguarding (Oct 2020)

Case Study A

Case Study B

Case Study C

Case Study D

Case Study E

Case Study F

The LGA have also produced some Quick Guides on the National Safeguarding Concerns Guidance which you may find useful:

Visiting Professional Tool

Care Services Visiting Professional Tool (One for homes and one for Homecare)

Primary Function:

  • Captures feedback within the service, this is intended as multi-purpose for examples of good practice and where improvements may be needed.
  • Used by professional/clinical and other management staff visiting the service, making the most of the opportunity to gather information, open conversations.
  • Short and easy to use, this provides staff with the vehicle for documenting their views.


  • Captures information about environment/ concerns/ staffing levels/residents are well dressed and cared for/calls bells answered etc.
  • Enables feedback to be collated in a more consistent manner and for themes to be identified, where all systems and services may need to focus activities.

Sent to, Collated by:

  • Commissioning team receives and collates information and sends out to the service the form and a rating and response if needed.  ASCCommissioningUnit ASC@IOW.GOV.UK
  • Quality team view responses when received to inform domains on the Quality matrix, which contributes to the services overall risk and quality rating.

Quality and Risk ratings inform:

  • commissioning decisions.
  • Provider improvements.
  • support work that may be required.
  • Wider system developments.

Document Protocol

  • This observation form is for use once per visit, it is for recording general observations, not focused on one individual.
  • The professional is required to discuss with providers, managers or their representatives before leaving the visit.
  • Feedback can be used to demonstrate positive practices that are taking place, as well as quality concerns, that will support the service in continued improvement.
  • The form will be shared with providers, including details of who submitted the form and when, within 5 working days of receipt of the returned form.

Safeguarding Protocol

  • If you have any concerns about the wellbeing of an adult during this visit, please ensure that you take reasonable steps to address any immediate risks and share all concerns with a manager or senior on duty.
  • If you have an adult safeguarding concern (an adult with care and support needs, at risk of or experiencing abuse or neglect and due to their care and support needs is unable to protect themselves from the risk of or experiences of abuse or neglect), please report your safeguarding concerns to a manager or senior on duty and discuss action to take, where possible and appropriate speak to the adult at risk to inform them of your concerns and ascertain their views and wishes.
  • All safeguarding concerns should be reported same day to:

4LSAB Multi-Agency Adult Safeguarding Policy, Process and Guidance

4LSAB Multi-Agency Guidance on Adult Safeguarding Roles and Responsibilities

4LSAB Multi-Agency Guidance on Information Sharing

4LSAB Multi-Agency Learning and Development Strategy for Safeguarding Adults

4LSAB Multi-Agency Guidance on Prevention and Early Intervention in Adult Safeguarding

4LSAB Guidance on Safeguarding in Prisons and approved premisis

County Lines Guidance

As part of the Home Office’s county lines campaign, they are informing staff in the social housing sector of the issue so they can safeguard vulnerable tenants. Posters have been developed for the sector and will be promoted through a number of partner channels.

Multiple Posters are available, if you would like to view them please click here.

The guidance booklet for frontline professionals is available here.

Domestic Abuse

This section contains information and resources relating directly to Domestic Abuse. For more detailed guidance and information, please visit the Isle of Wight Council Domestic Abuse pages: where you will find information about the Domestic Abuse Forum & Domestic Abuse Strategy, guidance for professionals and members of the public, and information about current awareness raising campaigns and events.

MARAC Information

Referrals to Domestic Abuse Services

Family Approach Protocol and Toolkit

The Family Approach Protocol has been commissioned by the 4 Safeguarding Children Boards (4LSCBs) and 4 Safeguarding Adult Boards (4LSABs) in Hampshire, Isle of Wight, Portsmouth and Southampton. The protocol was commissioned in response to findings from a range of reviews across all Board’s which highlight the need for professionals to work effectively together to achieve better outcomes for adults, children and their families across all areas.

The information in this toolkit has been jointly developed by the 4LSCBs and 4LSABs. It is free to access and available to all practitioners from any agency/organisation working with children, adults with care and support needs, and their families across the areas.

To access the Toolkit please click here.

Female Genital Mutilation (FGM) Guidance

The Government updated its statutory guidance on FGM in October 2018  (please note this will take you to an external website). This guidance is relevant to any person or body subject to statutory duties to safeguard and promote the welfare of children and vulnerable adults. 

Guidance for Social Care Staff – Helping People with Learning Disabilities get Better Access to Medical Services

The following link will take you to a suite of fact sheets from Public Health England, which provide guidance on how to help people with learning disabilities get better access to medical services to improve their health. Please access the GOV.UK website.

Hate Crime Guide for Businesses

The Safer Hampshire Business Partnership, Hampshire Constabulary, the Office of the Police and Crime Commissioner and Enterprise Rent-a-Car Ltd have worked together to create an Employer’s Guide to hate crime. The guide is designed for businesses who want to ensure their Managers and Employees are supported appropriately should they become a victim of or witness a hate crime in the workplace.

There are three guides in total, one for an Employee, one for a Manager and one for the Human Resources Department.

If you would like to view the webpage and the hate crime guides, please click here.

Honour Based Violence, Forced Marriage and Female Genital Mutilation

The following guidance explains how pan-Hampshire agencies respond to incidents, (crime and non-crime) where Honour Based Violence (HBV), Forced Marriage (FM) and Female Genital Mutilation (FGM) may be a consideration. View the guidance(PDF, 346.08KB, 28 pages).

Integrated Localities

Further to the short presentation at the recent Adult Social Care Conference, here is a presentation that gives a brief overview of Integrated Localities (formerly ILS). The presentation shows the set-up of the integrated localities, information about the criteria and there is also a link to the referral form. 

IWASP (Isle of Wight Against Scams Partnership)

Further to the short presentation at the recent Adult Social Care Conference, here is a presentation that gives a brief overview of Integrated Localities (formerly ILS). The presentation shows the set-up of the integrated localities, information about the criteria and there is also a link to the referral form. 

The Isle of Wight Council Trading Standards Service launched their Isle of Wight Against Scams Partnership (IWASP). Being scammed or targeted by fraud can have a devastating impact on some of the most vulnerable people on the Isle of Wight. We believe the Isle of Wight can provide a united front against scams and make itself a hostile county to scammers. The Partnership will comprise of organisations, statutory and voluntary, who can assist in this work. 

How you can help:

IWASP have produced a checklist on ways to tell if a person is a scam victim, along with things you can do that may help a scam victim. Please see the following checklist.

The National Scams Team have a campaign in which they aim to achieve 1 million Friends Against Scams by 2020, and to achieve this they have a 20 minute online awareness training video that talks about the different types of scams, the effect they can have on a victim, perpetrator profiles and how to spot a potential victim. If you would like to undertake this awareness training video please click here.

In addition, Train the trainer sessions can be offered to services with front line staff, this includes local case studies and interaction. This takes approximately 1.5 hours.

To view more information on IWASP, please visit their website here.

The contact email address for the Trading Standards Service is  or Telephone: 01983 823371 

Keeping Safe Online – People with Learning Disabilities

Care Management Group have produced an easy read document called ‘Keeping Safe Online’ which can be used to support people with learning disabilities.

Keeping Safe Online (this will take you to an external site). 

Local Isle of Wight Safeguarding Adult Board Training Strategy

Mental Capacity

The code of practice gives guidance to people who:

  • work with people who can’t make decisions for themselves 
  • care for people who can’t make decisions for themselves 

It says what you must do when you act or make decisions on behalf of people who can’t act or make those decisions for themselves.

The Mental Capacity Act 2005 (MCA) says certain people must think about the code of practice when they act or make decisions on the other person’s behalf. This includes:

  • an attorney appointed under a lasting power of attorney 
  • a deputy appointed by the Court of Protection 
  • an independent mental capacity advocate 
  • a person doing research approved in accordance with the MCA 
  • a person who acts in a professional capacity for, or in relation to, people who can’t make decisions for themselves 
  • a person who is paid to act for or in relation to people who can’t make decisions for themselves

The National MCA Competency Frameworkis recommended for use across all partner agencies, annd was presented by it’s author Professor Keith Brown at our 2018 Annual Conference. This Framework identifies a training pathway for different levels of staff, and includes a blended approach to training methods. It also reflects the importance of supervision to support and assess competency and confidence of staff in the application of the Mental Capacity Act.

Modern Slavery

A range of information and resources can be found on the Hampshire & Isle of Wight Modern Slavery Partnership website: Click here.

Please click on the link to the new Hampshire & Isle of Wight Modern Slavery Strategy 2020-2023: Click here.

Please see below the Statutory Guidance for section 49 of the Modern Slavery Act 2015 that has now been published and is available at:

Any questions or comments about the guidance should be sent to:

The Modern Slavery Partnership has made the following guidance and resources available: 

Global Slavery Index 2016 – The Global Slavery Index released a report in 2016. This report estimates that there are 11,700 people in Modern Slavery in the UK. The following are recommendations were put forward:


  • Implement the recommendations made in the independent review of the Overseas Domestic Workers (ODW) visa and immediately revoke the tied visa. 
  • Sign and ratify ILO Convention 189 on Decent Work for Domestic Workers. 
  • Enact a statutory system of independent child trafficking advocates or guardians for all separated and trafficked children. 
  • Ensure provision of specialist foster care for trafficked children and training of frontline workers. 
  • Improve data collection on victims and perpetrators of modern slavery in the UK and encourage European countries to follow the UKs led by estimating prevalence within their borders so progress can be tracked over time. 
  • Increase funding for quality-assessed victim-support shelters and services. 
  • Undertake a robust and comprehensive evaluation of the NRM pilots ensuring inclusion of victim feedback. 
  • Restructure and reform the NRM to improve identification decision-making, and improve access to services and outcomes for victims of modern slavery. 
  • Closely monitor the impact of the supply chain requirements of the Modern Slavery Act, to ensure they deliver results not just reporting. 

You can read the full UK country report and that of countries around the world by visiting the Global Slavery Index website.

The Salvation Army Human Trafficking Awareness Resource can be accessed by visiting the Salvation Army website and , this is a great resource for an introduction to human trafficking.

Modern Slavery Pathway

Hampshire Modern Slavery Information Posters

Please see below a list of information posters than can be downloaded and printed.

Multi-Agency Risk Management (MARM)

A 4LSAB Toolkit has been developed to support the MARM Framework. This toolkit includes some ‘one minute guides’, template letters to send out when calling a MARM meeting, a guide to Chairing MARMS and agenda and minute templates. You are not required to use these meeting templates and draft letters, however you may find them useful if your agency does not already have something in place.  


In this section, you will find a number of tools and templates that will help with MARM meeting structures.

MARM Guidance

In this section, you will find guidance and support documents on calling and chairing MARM meetings.

MARM Quick Guides

In this section, you will find a series of short guides on MARM related topics that you may find useful.

MARM Coordinator

We are pleased to inform you that we have recently appointed a Multi-Agency Risk Management (MARM) Co-ordinator, Sarah Cooke. This is a one year post and commenced on the 4th November 2019.

Sarah has a wealth of knowledge and experience spanning 30+ years working in both health and social care. Sarah is very much looking forward to working with you as a central point of supportive information for all agencies, and to help embed the MARM framework to ensure that it is understood, well known, and used to its full potential. Sarah is based at County Hall and her working days are Tuesday, Wednesday (8 a.m. to 4 p.m.) and Thursday morning (8 a.m. to 11.30 a.m.) email:

MARM Audit

From March 2020 to September 2020, the SAB is carrying out an audit of MARM meetings. We are asking that an audit form is completed for each MARM – the audit tool can be found here. All audit returns should be sent to our MARM Coordinator, Sarah Cooke, on


Welcome to the IOWSAB MARM Podcast. This podcast will give you a brief overview of what MARM is, how it relates to Safeguarding, when it should be used, what a good MARM meeting should look like, and where you can find further information if you need it. This can be used as a training resource for both front line staff and managers, for individuals and for teams. This information is for staff in any agency including Adult Social Care, NHS Trust, GP’s, Probation, Housing, Voluntary sector, Drug & Alcohol services, Residential and Nursing homes etc.

The podcast itself is in the form of a PowerPoint slideshow – open the document in PowerPoint, click on ‘slide show’ from the options along the top, and then press ‘from beginning’. The slide show will then begin, and you will hear narration over the top (please ensure your speakers are at sufficient volume). The accompanying MARM Framework and Toolkit can be found on our ‘Information for Professionals Page’.

Isle of Wight SAB Podcast MARM (AUGUST 2020) – Youtube Version (click here)

Prevent Referral Form

Prevent (Counter Terrorism)

Prevent is the name given to a national strategy which aims to stop people from becoming violent extremists or supporting terrorism. Prevent forms part of the Government’s CONTEST strategy, specifying that authorities have a duty to prevent people from being drawn into terrorism. View more information about the strategy. The Isle of Wight Council has a Prevent Board which includes the Community Safety Partners, Isle of Wight College, Adult and Children’s Safeguarding Leads and other relevant partners.

‘Channel’ forms part of the national Prevent strategy and is a multi-agency approach to identify and provide support to individuals who are at risk of being drawn into terrorism. The IOW Council coordinates a ‘channel panel’ which agencies can refer into if they have a concern about a child, young person or adult at risk of radicalisation.

If you need to make a referral, please do so using the referral form below, which is accompanied by a Referral Pathway. For general Prevent enquiries within Hampshire & Isle of Wight, or for advice on completing the referral form, please contact the local Hampshire & Isle of Wight Prevent team or the Prevent Gateway team  or call 01865 555618.   

Safeguarding Training on Child Trafficking – Your Presentation

You can now download ready-made PowerPoint slides, courtesy of the Hampshire Barnardo’s Trafficking Service, to insert directly into your Safeguarding training on Child Trafficking.  These are available from their website

For further information regarding the PowerPoint slides, please contact Kate Norman, Team Manager at

STOMP – Stopping the Over Medication of People with a Learning Disability, Autism or Both

The NHS have produced an easy read leaflet which aims to get everyone working together to stop the overuse of psychotropic medicines and to improve people’s quality of life. Access the leaflet below. 

The Care Act