Information for Professionals

Making a Safeguarding Referral


Raising a safeguarding concern:-

When somebody raises a concern about an adult who is believed to have care and support needs and is at risk of or experiencing abuse or neglect (including self-neglect).
Anybody can raise a safeguarding concern by contacting 01983 814980.

Who completes this form?

This form is for use by professionals from any agency to raise a safeguarding concern to Adult Social Care about an adult (age over 18) who is believed to have care and support needs and is at risk of abuse or neglect (including self-neglect).

It seems quite a long form – why?

A worker within the Adult Safeguarding Team will use the information in this form to begin to inform a decision as to whether a safeguarding adult’s enquiry is required, and if so, what will happen next, so the information you provide will be crucial to ensuring the right decision is made.

I don’t have all the information – what do I do?

Don’t delay sending in the concern.  We can plan together how key information is to be obtained.  Just note that you ’don’t know’ on the relevant section of the form.

Where can I discuss concerns before making a formal referral if I am unsure whether to refer?

The Adult Safeguarding Team Adults team provide a duty advice service on 01983 814980 in office hours.

What about immediate safety?

The Adult Safeguarding Team aims to respond to concerns as quickly as is required. Please note:this is not an emergency service.
You are asked to consider the immediate safety of the referred person in the form. If you assess that the person is at risk of immediate harm, you need to also alert appropriate emergency or other services to address that risk.

What do I do if the concern arises out of office hours?

If you need support from Adult Social Care to manage an immediate risk please phone the Out of Hours team on 01983 821105.  Otherwise please refer safeguarding concerns in the usual way to

Adult Safeguarding Decision Guidance and Tool

Adult Social Care and the Isle of Wight Safeguarding Adults Board have developed a guidance and a decision-making tool to assist practitioners in the statutory, private and voluntary sectors in making informed decisions about what to report as an adult safeguarding concern.

This new guidance and decision support tool is not replacing professional judgement,  but will act more as a benchmark to assess concerns and help determine which concerns meet the threshold, that is required for a  safeguarding concern. 

County Lines Guidance

As part of the Home Office’s county lines campaign, they are informing staff in the social housing sector of the issue so they can safeguard vulnerable tenants. Posters have been developed for the sector and will be promoted through a number of partner channels.

Multiple Posters are available, if you would like to view them please click here.

The guidance booklet for frontline professionals is available here.

Family Approach Protocol and Toolkit

The Family Approach Protocol has been commissioned by the 4 Safeguarding Children Boards (4LSCBs) and 4 Safeguarding Adult Boards (4LSABs) in Hampshire, Isle of Wight, Portsmouth and Southampton. The protocol was commissioned in response to findings from a range of reviews across all Board’s which highlight the need for professionals to work effectively together to achieve better outcomes for adults, children and their families across all areas.

The information in this toolkit has been jointly developed by the 4LSCBs and 4LSABs. It is free to access and available to all practitioners from any agency/organisation working with children, adults with care and support needs, and their families across the areas.

To access the Protocol please click here.

To access the Toolkit please click here.

Female Genital Mutilation (FGM) Guidance

The Government updated its statutory guidance on FGM in October 2018  (please note this will take you to an external website). This guidance is relevant to any person or body subject to statutory duties to safeguard and promote the welfare of children and vulnerable adults. 

Guidance for Social Care Staff – Helping People with Learning Disabilities get Better Access to Medical Services

The following link will take you to a suite of fact sheets from Public Health England, which provide guidance on how to help people with learning disabilities get better access to medical services to improve their health. Please access the GOV.UK website.

Hate Crime Guide for Businesses

The Safer Hampshire Business Partnership, Hampshire Constabulary, the Office of the Police and Crime Commissioner and Enterprise Rent-a-Car Ltd have worked together to create an Employer’s Guide to hate crime. The guide is designed for businesses who want to ensure their Managers and Employees are supported appropriately should they become a victim of or witness a hate crime in the workplace.

There are three guides in total, one for an Employee, one for a Manager and one for the Human Resources Department.

If you would like to view the webpage and the hate crime guides, please click here.

Honour Based Violence, Forced Marriage and Female Genital Mutilation

The following guidance explains how pan-Hampshire agencies respond to incidents, (crime and non-crime) where Honour Based Violence (HBV), Forced Marriage (FM) and Female Genital Mutilation (FGM) may be a consideration. View the guidance(PDF, 346.08KB, 28 pages).

Integrated Localities

Further to the short presentation at the recent Adult Social Care Conference, here is a presentation that gives a brief overview of Integrated Localities (formerly ILS). The presentation shows the set-up of the integrated localities, information about the criteria and there is also a link to the referral form. 

IWASP (Isle of Wight Against Scams Partnership)

Further to the short presentation at the recent Adult Social Care Conference, here is a presentation that gives a brief overview of Integrated Localities (formerly ILS). The presentation shows the set-up of the integrated localities, information about the criteria and there is also a link to the referral form. 

The Isle of Wight Council Trading Standards Service launched their Isle of Wight Against Scams Partnership (IWASP). Being scammed or targeted by fraud can have a devastating impact on some of the most vulnerable people on the Isle of Wight. We believe the Isle of Wight can provide a united front against scams and make itself a hostile county to scammers. The Partnership will comprise of organisations, statutory and voluntary, who can assist in this work. 

How you can help:

IWASP have produced a checklist on ways to tell if a person is a scam victim, along with things you can do that may help a scam victim. Please see the following checklist.

The National Scams Team have a campaign in which they aim to achieve 1 million Friends Against Scams by 2020, and to achieve this they have a 20 minute online awareness training video that talks about the different types of scams, the effect they can have on a victim, perpetrator profiles and how to spot a potential victim. If you would like to undertake this awareness training video please click here.

In addition, Train the trainer sessions can be offered to services with front line staff, this includes local case studies and interaction. This takes approximately 1.5 hours.

To view more information on IWASP, please visit their website here.

The contact email address for the Trading Standards Service is  or Telephone: 01983 823371 

Keeping Safe Online – People with Learning Disabilities

Care Management Group have produced an easy read document called ‘Keeping Safe Online’ which can be used to support people with learning disabilities.

Keeping Safe Online (this will take you to an external site). 

Mental Capacity Act: Code of Practice

Care Management Group have produced an easy read document called ‘Keeping Safe Online’ which can be used to support people with learning disabilities.

The code of practice gives guidance to people who:

  • work with people who can’t make decisions for themselves 
  • care for people who can’t make decisions for themselves 

It says what you must do when you act or make decisions on behalf of people who can’t act or make those decisions for themselves.

The Mental Capacity Act 2005 (MCA) says certain people must think about the code of practice when they act or make decisions on the other person’s behalf. This includes:

  • an attorney appointed under a lasting power of attorney 
  • a deputy appointed by the Court of Protection 
  • an independent mental capacity advocate 
  • a person doing research approved in accordance with the MCA 
  • a person who acts in a professional capacity for, or in relation to, people who can’t make decisions for themselves 
  • a person who is paid to act for or in relation to people who can’t make decisions for themselves 

Modern Slavery

The Modern Slavery Partnership has made the following guidance and resources available: 

Global Slavery Index 2016 – The Global Slavery Index released a report in 2016. This report estimates that there are 11,700 people in Modern Slavery in the UK. The following are recommendations were put forward:


  • Implement the recommendations made in the independent review of the Overseas Domestic Workers (ODW) visa and immediately revoke the tied visa. 
  • Sign and ratify ILO Convention 189 on Decent Work for Domestic Workers. 
  • Enact a statutory system of independent child trafficking advocates or guardians for all separated and trafficked children. 
  • Ensure provision of specialist foster care for trafficked children and training of frontline workers. 
  • Improve data collection on victims and perpetrators of modern slavery in the UK and encourage European countries to follow the UKs led by estimating prevalence within their borders so progress can be tracked over time. 
  • Increase funding for quality-assessed victim-support shelters and services. 
  • Undertake a robust and comprehensive evaluation of the NRM pilots ensuring inclusion of victim feedback. 
  • Restructure and reform the NRM to improve identification decision-making, and improve access to services and outcomes for victims of modern slavery. 
  • Closely monitor the impact of the supply chain requirements of the Modern Slavery Act, to ensure they deliver results not just reporting. 

You can read the full UK country report and that of countries around the world by visiting the Global Slavery Index website.

The Salvation Army Human Trafficking Awareness Resource can be accessed by visiting the Salvation Army website and , this is a great resource for an introduction to human trafficking.

Hampshire Modern Slavery Information Posters

Please see below a list of information posters than can be downloaded and printed.

Multi-Agency Risk Management Framework

A 4LSAB Toolkit has been developed to support the MARM Framework. This toolkit includes some ‘one minute guides’, template letters to send out when calling a MARM meeting, a guide to Chairing MARMS and agenda and minute templates. You are not required to use these meeting templates and draft letters, however you may find them useful if your agency does not already have something in place.  

Safeguarding Training on Child Trafficking – Your Presentation

You can now download ready-made PowerPoint slides, courtesy of the Hampshire Barnardo’s Trafficking Service, to insert directly into your Safeguarding training on Child Trafficking.  These are available from their website

For further information regarding the PowerPoint slides, please contact Kate Norman, Team Manager at

STOMP – Stopping the Over Medication of People with a Learning Disability, Autism or Both

The NHS have produced an easy read leaflet which aims to get everyone working together to stop the overuse of psychotropic medicines and to improve people’s quality of life. Access the leaflet below. 

The Care Act