Local Services & Safe Places

The Victim Care Service

The Victim Care Service is funded by the Hampshire Police and Crime Commissioner and is delivered by the national charity Victim Support. Our service provides free, confidential support to residents across Hampshire and the Isle of Wight and our aim is to empower people to move beyond crime, in a way that suits them.

Further information and the link to the video animation can also be found via the link to our website here .

Safe Places

Safe Places are shops, businesses or public buildings where adults can go to get advice and help if they feel vulnerable or unsafe.  Every Safe Place location will have a Safe Place sticker prominently displayed in their window, and there is also a Safe Places app, which can be downloaded onto a mobile phone and will show the nearest available ‘Safe Place’ when out and about.

The O2 shop in Newport have offered to help anyone download the app. Each Safe Place will be at a trusted location where people can feel safe to ask for assistance. 

Want to know more about Safe Places?

Please download the blog by clicking here.

To visit the National Safe Place Website, please click here.

To access the list of Isle of Wight Safe Places, please click here.

To visit the Safe Places IOW website please click here 

To view the Isle of Wight Safe Places Facebook Page, please click here.

To view the Isle of Wight Safe Places Twitter Page, please click here.

To download the Safe Places App, please click here.

The Safe Places Scheme is a National initiative, and the Isle of Wight launched it’s first Safe Place in November 2019 at County Hall, Newport. Any agency or business on the Island can apply to be a ‘Safe Place’ – free education, support and resources are available.

If you would like more information about becoming a Safe Place, please contact People Matter on 01983 241494 or Jane Hughes Safe Places Co-ordinator on 07899 904332 or contact us via the website here.

The Isle Help Hub

Isle Help Online Portal

Isle Help is an online information and advice portal for the Isle of Wight. Here you can find information about benefits, care, health, debt problems, housing, immigration and a host of other subjects. The site also has a Dementia Directory which is a comprehensive service directory for people affected by dementia in England, Wales and Northern Ireland. Click here.

Where you can also get help and support

Newport and Ryde Help Centres

Newport and Ryde Help Centres provides assistance and support to local residents to use digital sources, directing customers to use online transactions through a number of self service options available at this site with some direct support.  This then leaves the face-to-face advice for those in greatest need.  Assistance and support through digital channels is provided with regards to a wide range of Council services which include, Housing Benefit and Local Council Tax Support, Council Tax, Blue Badge and Waste Collection.

Newport Opening Times:8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm – Friday

Phone:01983 821000

Newport Help Centre, Floor 1 , County Hall, High Street, NEWPORT, Isle of Wight, PO30 1UD

 Ryde Help Centre (based in Ryde Library)

 Opening Times: Monday, Tuesday, and Friday between 9.00am – 5.00pm.

Please Note: Ryde help centre will be closed between 12.15pm – 1.30pm

Phone: 01983 821000

Ryde Help Centre, Ryde Library, 101 George Street, RYDE, Isle of Wight, PO33 2JE.


Protecting Yourself, Family and Friends from Scams

The IOW Trading Standards Service has joined forces with the Police, Fire and Rescue, Age Friendly Island and Citizens Advice Bureau to form a partnership called IWASP. IWASP is an acronym for Isle of Wight Against Scams Partnership.

Under the Charter all of these organisations will work together to better protect people on the Isle of Wight from scams, doorstep crime and fraud and to support victims. IWASP doesn’t intend to stop there though, we hope to increase our partnership providing on-going support and information from a wide range of organisations and agencies. Their website contains information about current scams on the Isle of Wight, gives information about how to protect yourself, family and friends from scams, and also contains phone numbers for advice lines if you need to speak to someone. Click Here.

Domestic Abuse


Paragon are a team of passionate people working in domestic abuse, sexual violence, and stalking services. They are a team with lived, worked, and life experiences which they use to help the people they work with and each other. Paragon offer support, advocacy, advice, guidance and information to women, men, and children as victims and survivors of domestic abuse and for those people who cause harm to others in their relationships. Referrals can be made using the below form, or individuals can self-refer to the service.

Paragon also offer workshops for community members who want to offer signposting to various specialist services. To train to become a Dragonfly Champion, supporting people affected by domestic abuse in your community, please see the Dragonfly leaflet below.

Email: paragonIOW@theyoutrust.org.uk

Phone: 0800 234 6266

ADAPT – Accredited Domestic Abuse Prevention Training

Domestic Abuse Perpetrator Programmes have traditionally adopted a ‘one size fits all’ approach and have only been able to work with individuals who demonstrate sufficient levels of accountability and motivation to engage with, and benefit from, the process.
ADAPT offers a needs led intervention to perpetrators wishing to seek support within these areas or those who have been referred into ADAPT services from other agencies. It is a Rolling Programme (allowing clients to begin intervention at the start of any module, with the exception of Sexual Respect).

ADAPT is not an anger management programme. The issue of domestic abuse and the use of power and control are referred to throughout the programme. To make a referral, please use the referral form below, or follow the link for more information:

For More Information:

Visit: www.hamptontrust.org.uk

Make a Referral: www.hamptontrust.org.uk/our-programmes/dapp/how-get-place/

Want to Chat? Call Programmes: 02380 009898

General Enquiries: www.hamptontrust.org.uk/the-trust/contact-us/

Men’s Advice Line

Call Freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

Confidential Helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members) We help by:

  • Giving you time to tell your story
  • offering emotional support
  • providing practicial advice
  • signposting you to other services for specialist help

National Centre for Domestic Violence and Helpline

The National Centre for Domestic Violence (NCDV) provides free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

The helpline can give support, help and information over the telephone if you or someone you know is experiencing abuse and may need help and support.


Phone Number: 0808 2000 247 (FREE) Call any time day or night

Provide support to those who have experienced violence and abuse. Run specialist services to help survivor’s access to safety and rebuild thei lives.


Phone Number: 0808 802 4040 Available Monday – Friday 9am – 5pm or info@respectphoneline.org.uk

A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

The Hideout

A website to help children and young people to understand domestic abuse and how to take positive action if it’s happening to you. Also contains an adult page which gives information to adults about domestic violence and the effect it has on children.

Woman’s Aid

The Survivors Handbook – The Survivor’s Handbook provides practical support and information for woman experiencing domestic abuse, with simple guidance to every aspect of seeking support.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

This national charity is working to end domestic abuse against woman and children.

SWAN – South West Advocacy Network

SWAN is a charity specialising in developing independent advocacy. SWAN have developed a model which ensures everyone, including the most vulnerable members of our communities, have the same rights and opportunities as their fellow citizens.

All Isle of Wight Advocacy Services are independent, free at point of delivery, confidential and non-judgemental. 

Contact SWAN via the following ways:

Telephone: 03333 447928

Email: IoW@swanadvocacy.org.uk

Website: www.swanadvocacy.org.uk/iow

Address: South West Advocacy Network, Isle of Wight Vulnerable Adults Advocacy Service, Riverside Centre, The Quay, Newport, Isle of Wight, PO30 2QR