Local Services & Safe Places

The Victim Care Service

The Victim Care Service is funded by the Hampshire Police and Crime Commissioner and is delivered by the national charity Victim Support. Our service provides free, confidential support to residents across Hampshire and the Isle of Wight and our aim is to empower people to move beyond crime, in a way that suits them.

Further information and the link to the video animation can also be found via the link to our website here .

Safe Places

Safe Places are shops, businesses or public buildings where adults can go to get advice and help if they feel vulnerable or unsafe.  Every Safe Place location will have a Safe Place sticker prominently displayed in their window, and there is also a Safe Places app, which can be downloaded onto a mobile phone and will show the nearest available ‘Safe Place’ when out and about.

The O2 shop in Newport have offered to help anyone download the app. Each Safe Place will be at a trusted location where people can feel safe to ask for assistance. 

Want to know more about Safe Places?

Please download the blog by clicking here.

To visit the National Safe Place Website, please click here.

To access the list of Isle of Wight Safe Places, please click here.

To visit the Safe Places IOW website please click here 

To view the Isle of Wight Safe Places Facebook Page, please click here.

To view the Isle of Wight Safe Places Twitter Page, please click here.

To download the Safe Places App, please click here.

The Safe Places Scheme is a National initiative, and the Isle of Wight launched it’s first Safe Place in November 2019 at County Hall, Newport. Any agency or business on the Island can apply to be a ‘Safe Place’ – free education, support and resources are available.

If you would like more information about becoming a Safe Place, please contact People Matter on 01983 241494 or Jane Hughes Safe Places Co-ordinator on 07899 904332 or contact us via the website here.

Organisation Contact Help offered
Local Authority working in conjunction with Community Action IW – co-ordinating local efforts 01983 823600 – Open 9am to 5pm Monday to Friday and 9am to 1pm on Saturday. (Please do not ring The Riverside Centre number)  

website: www.iowcoronavirus.co.uk

Email: contact.centre@iow.gov.uk
Support to access groceries and medication. Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook
Alzheimer’s SocietyAlzheimer’s Society
Dementia Connect Support Line – 0333 150 3456
Our Isle of Wight staff can be contacted via email at the following address:
Local Dementia Support workers can offer support by phone or email to anyone affected by dementia;
people living with a diagnosis, their carers or family.
We can offer practical guidance and information to help people cope with the day to day challenges during this difficult time.
Adult Social Care hotline for PAs for Covid19 queries 01983 821000 ext 6322 Advice for Personal Assistants only
Age UK IOW 01982 525282 Message says “If you are not an existing client and have concerns about coronavirus” and redirects to IW Council helpline below
Action on Hearing Loss (Isle of Wight)Ring 01983 529533 or email iow@hearingloss.org.uk
General Enquiries – 07774724555 (Leave a message).
Batteries/Hearing aids – 07918740936 Visual impairment – 07918148177 Dual Sensory – 07918740942 Hearing Loss – 07918740912
Action on Hearing Loss are continuing to provide service and support.

Some of their service provision has changed due to Government guidelines.
Carers IWCarers IW offer advice and support for unpaid adult Carers of adults.

Carers Lounge at St Marys Hospital is still open and you can contact them on 822099 ext 2568.

Carers Centre are hoping to restart some groups in September.

We are able to see some carers face to face at the Carers Centre but this must be pre booked – ring 533173 to book
Carers IW Helpline – 533173 9-4pm Mon – Fri

Carers IW Video Calls – we can use a variety of technology to have a video call with you, please ask.

Carers IW Email: info@carersiw.org.uk

Carers IW Carers Assessments We will offer these via the telephone, video call or a pre-booked appointment at the Centre.

Join our gym session with Ali – ring for details

Dementia Carers Support Session online for carers Monday afternoon at 1.30pm on Zoom by clicking https://us02web.zoom.us/j/82111661137

Carers Support Session online for carers Thursday afternoon at 2pm on Zoom by clicking https://us02web.zoom.us/j/71067292434?pwd=ZWlQVFptWXVvNmJGaVN0MisyMFNiQT09
(For help downloading Zoom ring 533173)
Advice and support for unpaid Carers given the new guidance, all face-to-face meetings, home visits, gym, groups and events will be suspended until further notice. However, in order to support carers in the community we will be able to respond in other ways. If you feel the need to have a regular telephone call with us, please do ask. For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us. If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers, then please contact us and we may be able to assist you or put you in contact with someone who can, then contact us on one of the ways listed.  
Citizens Advice03444 111444
Issues around money, benefits, housing or employment
Coronavirus Ryde Support HubYou can call 01983 811105
between 10am and 4pm Monday to Friday
Please call in order to access our services.
Ryde Town Council are working with Aspire Ryde and other organisations to support residents of Ryde and the surrounding areas.
Residents can access:
Advice and information from Citizens Advice
Assistance for those in food poverty and for those in vulnerable situations
Assistance for those experiencing difficulties with self-Isolation
Assistance with the delivery of prescriptions
Cross Solent Travel Scheme
(information provided by Wessex Cancer Trust)
Wightlink and Red Funnel car ferries
running to newly revised timetables
FastCat service has resumed with limited capacity onboard. Pre-booking required – online www.wightlink.co.uk or by phone: Customer service: 0333 999 7333.
Cancer and Renal patients can claim refunds on car ferry travel Red Funnel: £10.60 return (day return or period return) for all NHS patients. Pre-book.
Daisy Bus services
(information provided by Wessex Cancer Trust)
Running to newly revised timetables (meeting Red Funnel car ferry and Hovertravel) and free of charge
Please note: Call the minibus driver the day before travelling:
Portsmouth: 0799 000 1072
Southampton: 0774 777 6874
Transport links for Island Cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital.
Booking required on Hovertravel
Footprint Trust01983 822282
Email: info@footprint-trust.co.uk
Website: www.footprint-trust.co.uk
Help and advice around fuel poverty
Guidance on energy matters
Isle of Wight Community Mental Health Support Hub
(website only)
iwmentalhealth.co.ukInformation on self-help tools including links to apps, videos and workshops, helpline numbers and local support services and groups.
IOW Family Centres – Barnardo’sEmail iowfamilycentres@barnardos.org.uk
or phone between 9am – 4.30pm
• Ryde Family Centre 01983 617617
• East Newport Family Centre 01983 529208
• Sandown Family Centre 01983 408718
Facebook page – Isle of Wight Family Centres
Website for Information – Barnardo’s Family Space
Isle of Wight Positive Minds
(Two Saints/Mind District)
Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening hours:
Monday to Friday – 5pm – 10 pm, Weekends and Bank Holidays – 10am – 10 pm
Support around mental health and wellbeing
Isle of Wight Autism Support Hub Telephone 07498500607
Facebook @aimisleofwight
Skype – Search: IOW autism support hub
Email support@aimisleofwight.co.uk
Monday – 4pm to 9pm
Tuesday – 11am to 4pm
Wednesday – 4pm to 9pm
Thursday – 11am to 4pm
Friday – 4pm to 9pm
Peer support through telephone, instant chat or video call.
Talk to people with lived experience and who understand.
For Autistic adults and their families and parents/carers of autistic children and young people
Isle of Wight Council Helpline 01983 823670
Isle of Wight Council Safeguarding TeamWorried that an adult who is vulnerable may be at risk of or experiencing abuse or neglect?
Please contact the Adult Safeguarding Team at the Isle of Wight Council on 01983814980, or email safeguardingconcerns@iow.gov.uk
Contact us if you are worried about an adult who is vulnerable and may be at risk of or experiencing abuse or neglect
Mencap – Learning Disability Helpline
You can call the Learning Disability Helpline on 0808 808 1111, we’re here from 9am to 3pm, Monday to Friday.

Or you can fill in our online form or
email us at helpline@mencap.org.uk.
At the moment a lot of people are worried about coronavirus. We have been asked lots of questions about what coronavirus and the lockdown means for people with a learning disability.
You can also ask us questions about things that aren’t to do with coronavirus.
We may be able to help with questions about social care, money and benefits, the Mental Capacity Act (best interests, capacity decisions), health and assessments.
‘No Limits –
Space 4U’ Isle of Wight mental health crisis helpline for children and young people
Space 4U now accessible by phone or webchat on: Monday 5pm to 8pm, Tuesday 11am to 1pm, Wednesday 5pm to 8pm, Friday 10am to midday.
To speak to a youth worker in these times, call 0774 1665182 or visit
nolimitshelp.org.uk to speak to a youth worker on webchat.

For further details, phone 02380 224224,
email enquiries@nolimitshelp.org.uk or
visit https://nolimitshelp.org.uk/get-help/support-groups/
Support for young people (11 to 17yrs) to de-escalate emotional crisis and promote positive mental health.
Priority Service Register Electricity:
0800 316 5457 (0800 316 5457 text phone)
Water: 0330 303 0277
Gas: 0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.
Or you can contact by textphone on 18001 0800 072 8626.
Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.
Pan Together Please phone 01983 248 170 between 9 am and 5 pm seven days a week or email enquiries@pantogether.org.uk

Please note: All services will be suspended for 2 weeks – week commencing Monday 10th August and week commencing 17th August.

Services will resume on Monday 24th August.

Pan Together will be offering: a ‘special of the day’ meal delivery service now only £2 per meal.

Order by 10.30 am for a delivery between 11.30 am and 1.30 pm.

Help with shopping and a prescription-collection service.
Stroke Association
Local Stroke Support, Isle of Wight
If you or someone you care for has had a stroke, ring: 01983 898301 or email: iow@stroke.org.uk
Stroke Association Helpline: 0303 3033 100
Helpline from a textphone:
18001 0303 3033 100
Website: www.stroke.org.uk
During the COVID 19 outbreak, we continue to offer support to stroke survivors and their close network
Ventnor Town CouncilHelpline: (01983) 853775 or 857848 between 09:00 and 16:00 Monday to Friday only
E-mail: help@ventnortowncouncil.org.uk
Ventnor Town Council have set up a helpline

If Ventnor residents need –
• Help with shopping
• Collection of prescriptions
• Information or advice
• Dog walking
Working Towards Wellbeing www.workingtowardswellbeing.org.uk

FB Page – workingtowardswellbeingIW

WTW are also on the Isle of Wight community Mental Health Support Hub website.

You can refer yourself to this service either through their website or by using a referral form.
(You can contact People Matter IW for a Self-Referral Form at admin@peoplematteriw.org).
Working Towards Wellbeing is able to offer the following support to anyone employed or self-employed, currently affected by the Covid-19 situation:
Support in retaining current employment
Support in securing new employment
Support for the self employed
Guidance in applying for relevant benefits
Guidance in applying for mortgage holidays and council tax breaks
Furlough – understanding and guidance
West Wight Coronavirus Support 01983 752168
Support to access groceries and medication.
Volunteers also needed  
Wessex Cancer Trust, Isle of WightHelp line is operational 10 am – 3 pm Tue – Fri on 01983 524186.
You can also email enquiries to:
Support line for people affected by cancer or those who might be supporting somebody affected by cancer

Please note: Information for contacting People Matter IW:

Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday

Telephone Number – 01983 241494

Email: admin@peoplematteriw.org

Website: www.peoplematteriw.org

The Isle Help Hub

Isle Help Online Portal

Isle Help is an online information and advice portal for the Isle of Wight. Here you can find information about benefits, care, health, debt problems, housing, immigration and a host of other subjects. The site also has a Dementia Directory which is a comprehensive service directory for people affected by dementia in England, Wales and Northern Ireland. Click here.

Where you can also get help and support

Newport and Ryde Help Centres

Newport and Ryde Help Centres provides assistance and support to local residents to use digital sources, directing customers to use online transactions through a number of self service options available at this site with some direct support.  This then leaves the face-to-face advice for those in greatest need.  Assistance and support through digital channels is provided with regards to a wide range of Council services which include, Housing Benefit and Local Council Tax Support, Council Tax, Blue Badge and Waste Collection.

Newport Opening Times:8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm – Friday

Phone:01983 821000

Newport Help Centre, Floor 1 , County Hall, High Street, NEWPORT, Isle of Wight, PO30 1UD

 Ryde Help Centre (based in Ryde Library)

 Opening Times: Monday, Tuesday, and Friday between 9.00am – 5.00pm.

Please Note: Ryde help centre will be closed between 12.15pm – 1.30pm

Phone: 01983 821000

Ryde Help Centre, Ryde Library, 101 George Street, RYDE, Isle of Wight, PO33 2JE.


Protecting Yourself, Family and Friends from Scams

The IOW Trading Standards Service has joined forces with the Police, Fire and Rescue, Age Friendly Island and Citizens Advice Bureau to form a partnership called IWASP. IWASP is an acronym for Isle of Wight Against Scams Partnership.

Under the Charter all of these organisations will work together to better protect people on the Isle of Wight from scams, doorstep crime and fraud and to support victims. IWASP doesn’t intend to stop there though, we hope to increase our partnership providing on-going support and information from a wide range of organisations and agencies. Their website contains information about current scams on the Isle of Wight, gives information about how to protect yourself, family and friends from scams, and also contains phone numbers for advice lines if you need to speak to someone. Click Here.

Domestic Abuse

You First

Men’s Advice Line

Call Freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

Confidential Helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members) We help by:

  • Giving you time to tell your story
  • offering emotional support
  • providing practicial advice
  • signposting you to other services for specialist help

National Centre for Domestic Violence and Helpline

The National Centre for Domestic Violence (NCDV) provides free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

The helpline can give support, help and information over the telephone if you or someone you know is experiencing abuse and may need help and support.


Phone Number: 0808 2000 247 (FREE) Call any time day or night

Provide support to those who have experienced violence and abuse. Run specialist services to help survivor’s access to safety and rebuild thei lives.


Phone Number: 0808 802 4040 Available Monday – Friday 9am – 5pm or info@respectphoneline.org.uk

A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

The Hideout

A wesite to help children and young people to understand domestic abuse and how to take positive action if it’s happening to you. Also contains an adult page which gives information to adults about domestic violence and the effect it has on children.

Woman’s Aid

The Survivors Handbook – The Survivor’s Handbook provides practical support and information for woman experiencing domestic abuse, with simple guidance to every aspect of seeking support.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

This national charity is working to end domestic abuse against woman and children.