Recognition and Positive Feedback

Thank you!

Say thank you – a simple ‘thank you’ from a line manager can boost feelings of self-worth and self-efficacy in employees. Always make sure you are specific about what you are saying thank you for so it’s clear you have noticed what they have done well.

Model empathy, compassion and kindness – when people are working in pressurised conditions, the risk is that they may become less compassionate and empathic. Amongst the crisis, it is even more important to remember to give encouragement and positive feedback to staff.