Members of the Public
In an emergency, contact the Police by calling 999
If you are concerned about an adult with care and support needs who is experiencing, or is at risk of, abuse or neglect (including self-neglect), please contact the Isle of Wight Council’s Adult Safeguarding Team:
Main contact number (for existing clients of Adult Social Care)
Call 01983 823340 during office hours (Mon – Thu 8.30am – 5pm, Fri 8.30am – 4.30pm)
Wellbeing and Access Hub (new contacts)
Call 01983 823900
This number is for new enquiries related to Adult Social Care. Calls will be answered directly by members of the Wellbeing and Access Hub. When you call this number, you will be offered three options:
- Wellbeing and Access Hub – for general adult social care enquiries.
- Safeguarding – to report safeguarding concerns.
- Hospital Discharges – for support following a hospital stay.
Out of Hours (only for use outside of office hours when in crisis and when immediate response is needed)
Call 01983 821105
Or report a safeguarding concern via the IW Council’s website: Safeguarding Concern referral form
Professionals
In an emergency, contact the Police by calling 999
Complete the Safeguarding Concern Referral Form (Professionals)
Email the form to the Adult Safeguarding Team: safeguardingconcerns@iow.gov.uk
Please do not send Safeguarding referrals to the Isle of Wight Safeguarding Adults Board.
For queries about the form or reporting process, email safeguardingconcerns@iow.gov.uk
Original PDF form: Safeguarding Concern Referral Form (Professionals)
For concerns relating to domestic abuse, please see the Domestic Abuse Referral Pathway
Concerns for adults who do not appear to have care and support needs
If an organisation suspects that the adult does not have needs for care and support but is at risk of or experiencing abuse or neglect, other approaches should be explored when responding to their safety and protection needs. These include:
- 4LSAB Early intervention Guidance on Prevention and Early intervention
- Contract monitoring/commissioning responses to issues in a health or care provider setting
- Specific pathways to resolve issues regarding care, including clinical care, for example in relation to pressure ulcer care
- Regulatory responses (e.g. Trading Standards, Environmental Health)
- Domestic Abuse services and/or Multi-Agency Risk Assessment Conference (MARAC)
- Local authority referral for a S9 Care Act assessment or S10 Care Act Carer assessment
- Multi-Agency Risk Management Framework (MARM)
- National Referral Mechanism for victims of modern slavery
- Organisations complaints procedures, including Care Quality Commission or Ombudsman
- Police may consider Multi-agency Public Protection Arrangements (MAPPA)
- Referral for advocacy support
- Referral for a Safe and Well visit from the Fire and Rescue service
- Referral to community/voluntary sector organisations including Citizens Advice
- Registered Housing Provider, including tenancy support or Anti Social Behaviour policies
- Review of a person’s care and support or health care plan.
Referrals for Children
For all emergency situations call 999
If you are worried a child is at risk of, or suffering, abuse or neglect, please contact the Children’s Service Multi-Agency Safeguarding Hub (MASH):
01983 823435 (8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm on Friday)
0300 300 0117 at all other times to contact the Out of Hours service
You do not need to know everything about the child or young person and what is happening before contacting Children’s Services.
For more information, visit the Isle of Wight Safeguarding Children’s Partnership website
Professionals
MASH arrangements for Isle of Wight children and families are provided by Isle of Wight Children’s Services (IOW MASH Poster for professionals)
Children’s Services MASH professionals line: 01983 823436
Out of Hours, please call 0300 555 1373
The MASH team can also be contacted at mash@iow.gov.uk
Please complete an Inter-Agency Referral Form (IARF) when referring to Children’s Services: Inter-Agency Referral Form (IW Council website)