Local Services – Isle of Wight

People Matter IW

Updated phone numbers for support for vulnerable residents:

Organisation Contact Help offered
Local Authority working in conjunction with Community Action IW – co-ordinating local efforts 01983 823600 (Please do not ring The Riverside Centre number)   Support to access groceries and medication. Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook
West Wight Coronavirus Support 01983 752168
Support to access groceries and medication. Volunteers also needed  
Age UK IW 01982 525282 Message says “If you are not an existing client and have concerns about coronavirus” and redirects to IW Council helpline below
IW Council helpline 01983 823670  
Priority Service Register 0800 316 5457 (0800 316 5457 text phone) www.ssen.co.uk/PriorityServicesRegister/   Ensures vulnerable people are prioritised in the event of water or electricity outage.
Carers IW       Carers IW Tel Calls: – 01983 533173  
9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only Carers IW Video Calls: Attend Anywhere – confidential – through NHS network Carers IW Emails:We will look at our info@carersiw.org.uk regularly Carers IW Carers Assessments: We will offer these via the telephone or video call
Advice and support for unpaid Carers given the new guidance, all face-to-face meetings, home visits, gym, groups and events will be suspended until further notice. However, in order to support carers in the community we will be able to respond in other ways. If you feel the need to have a regular telephone call with us, please do ask. For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us. If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers, then please contact us and we may be able to assist you or put you in contact with someone who can, then contact us on one of the ways listed.  
Pan Together 01983 248170 between 9 am and 6 pm or, in an emergency between 6 pm and 9 pm, phone Cllr Brodie on 01983521686 or email enquiries@pantogether.org.uk
We are also looking for volunteers, particularly younger adults, to help us provide this service. Please contact us.
For those most affected by self-isolation who live within Pan, Pan Meadows and Barton and have little support Pan Together will be offering: a ‘special of the day’ meal delivery service for £4 per meal. Order by 10.30 am for a delivery between 11.30 am and 1.30 pm; help with essential shopping; and a prescription-collection service
Adult Social Care hotline for PAs for Covid19 queries 01983 821000 ext 6322 Advice for Personal Assistants only

Please note new numbers for contacting People Matter IW:

Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday

Monday and Tuesday – 07946 372 135

Wednesday, Thursday and Friday – 07983 527 739

Safe Places

Safe Places are shops, businesses or public buildings where adults with learning disabilities can go to get advice and help if they feel vulnerable or unsafe.  Adults with learning disabilities are sometimes singled out when socialising and are then open to being exploited, made fun of or intimidated. Each venue will have a sticker prominently displayed in their window, and there is also a Safe Places app, which can be downloaded onto a mobile phone and will show the nearest available ‘Safe Place’ when out and about. The O2 shop in Newport have offered to help anyone download the app. Each Safe Place will be at a trusted location where people can feel safe to ask for assistance. The target audience is people with learning disability, but as part of our training we ask all our Safe Places to help anybody, no diagnosis necessary.

To access the list of IOW Safe Places, please click here.

To download the Safe Places App, please click here.

The Safe Places Scheme is a National initiative, and the Isle of Wight launched it’s first Safe Place in November 2019 at County Hall, Newport. Any agency or business on the Island can apply to be a ‘Safe Place’ – free training will be provided, as well as free membership and resources. If you would like more information about becoming a Safe Place, please contact People Matter IW on 01983 241494 and ask for the project coordinator.

The Isle Help Hub

Isle Help Online Portal

Isle Help is an online information and advice portal for the Isle of Wight. Here you can find information about benefits, care, health, debt problems, housing, immigration and a host of other subjects. The site also has a Dementia Directory which is a comprehensive service directory for people affected by dementia in England, Wales and Northern Ireland. Click here.

Where you can also get help and support

Newport and Ryde Help Centres

Newport and Ryde Help Centres provides assistance and support to local residents to use digital sources, directing customers to use online transactions through a number of self service options available at this site with some direct support.  This then leaves the face-to-face advice for those in greatest need.  Assistance and support through digital channels is provided with regards to a wide range of Council services which include, Housing Benefit and Local Council Tax Support, Council Tax, Blue Badge and Waste Collection.

Newport Opening Times:8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm – Friday

Phone:01983 821000

Newport Help Centre, Floor 1 , County Hall, High Street, NEWPORT, Isle of Wight, PO30 1UD

 Ryde Help Centre (based in Ryde Library)

 Opening Times: Monday, Tuesday, and Friday between 9.00am – 5.00pm.

Please Note: Ryde help centre will be closed between 12.15pm – 1.30pm

Phone: 01983 821000

Ryde Help Centre, Ryde Library, 101 George Street, RYDE, Isle of Wight, PO33 2JE.


Protecting Yourself, Family and Friends from Scams

The IOW Trading Standards Service has joined forces with the Police, Fire and Rescue, Age Friendly Island and Citizens Advice Bureau to form a partnership called IWASP. IWASP is an acronym for Isle of Wight Against Scams Partnership.

Under the Charter all of these organisations will work together to better protect people on the Isle of Wight from scams, doorstep crime and fraud and to support victims. IWASP doesn’t intend to stop there though, we hope to increase our partnership providing on-going support and information from a wide range of organisations and agencies. Their website contains information about current scams on the Isle of Wight, gives information about how to protect yourself, family and friends from scams, and also contains phone numbers for advice lines if you need to speak to someone. Click Here.

Domestic Abuse

You First

Men’s Advice Line

Call Freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

Confidential Helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members) We help by:

  • Giving you time to tell your story
  • offering emotional support
  • providing practicial advice
  • signposting you to other services for specialist help

National Centre for Domestic Violence and Helpline

The National Centre for Domestic Violence (NCDV) provides free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

The helpline can give support, help and information over the telephone if you or someone you know is experiencing abuse and may need help and support.


Phone Number: 0808 2000 247 (FREE) Call any time day or night

Provide support to those who have experienced violence and abuse. Run specialist services to help survivor’s access to safety and rebuild thei lives.


Phone Number: 0808 802 4040 Available Monday – Friday 9am – 5pm or info@respectphoneline.org.uk

A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

The Hideout

A wesite to help children and young people to understand domestic abuse and how to take positive action if it’s happening to you. Also contains an adult page which gives information to adults about domestic violence and the effect it has on children.

Woman’s Aid

The Survivors Handbook – The Survivor’s Handbook provides practical support and information for woman experiencing domestic abuse, with simple guidance to every aspect of seeking support.

Phone Number: 0808 2000 247 (FREE) Call any time day or night

This national charity is working to end domestic abuse against woman and children.